What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Since having my hearing aids a little over a year ago I had the best check up at The Balance and Hearing clinic. The tech not only did a great cleaning but helped me with some issues I had in caring for my hearing aids. Great experience and I would...

Sue Adams, on Google

My husband needed his devices cleaned and was very pleased with the service. Very professional and kind.

Angelia Denney, on Google

Staff member looked up how long I’ve had my current hearing aids and scheduled a hearing test, in addition to cleaning my hearing aids. He agreed that I was due fr a hearing test. Too soon to replace my hearing aids.

Lallie Leighton, on Google

My Daddy is 91 with no hearing left at all. He has been using his HA for 3 years now but weren’t working as well for him as we expected. But the Dr explained in great detail today why with so much care and compassion for my Daddy. Daddy wasn’t...

Joan McCarver, on Google

Pleasant atmosphere an helpful with answering questions an taking time to check out my hearing aids. Taking time to just talk to me. Listens a try’s to help with any problems. Great Service! Thanks Glenda

Glenda Taylor, on Google

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